GENERAL
In general, we are following the refund policy of Amazon as we are affiliated with Amazon.com for payment and shipping of our products. Although there are some policies which we follows:
- Items can only be exchanged in-store. Items cannot be exchanged via post.
- Items purchased in-store must be returned in-store and not via post.
- Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
CHANGE OF MIND
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
- Item(s) must be returned within 14 days of purchase, together with proof of purchase.
- Item(s) must be unused with all original tags/labels attached.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above.
FAULTY
If an item is faulty, wrongly described, or different from the sample shown, then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Your personal information will be used according to our Privacy Policy to process your refund or return.